Privacy Policy

1. Introduction

RepScale ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered sales training platform.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, password)
• Profile information (company name, job title, profile image)
• Company profile data for AI training context
• Payment information (processed securely by Stripe)

2.2 Information from Third-Party Authentication

When you sign in using Google OAuth, we receive:

• Your Google account email address
• Your name as set in your Google account
• Your Google profile picture (if available)

We do not receive or store your Google password. Google OAuth provides us with a secure token to verify your identity.

2.3 Information Collected Automatically

• Call recordings (when enabled by you or your organization)
• Call transcripts from practice sessions
• Usage data and analytics
• Device and browser information

3. How We Use Your Information

• To provide and maintain our service
• To personalize your AI training experience
• To generate AI-powered feedback and scoring
• To process payments and manage subscriptions
• To communicate with you about your account
• To improve our services and develop new features
• To ensure security and prevent fraud

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party services that help us operate our platform (e.g., Supabase for authentication, Stripe for payments, ElevenLabs for voice AI, OpenAI for scoring)
• Your Organization: If you're part of a team, your organization administrators may access your usage data and call history
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (TLS/SSL)
• Secure authentication via Supabase Auth
• Regular security audits and monitoring
• Access controls and authentication requirements

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Call recordings are retained according to your organization's settings. You may request deletion of your data at any time.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Export your data
• Opt out of certain data processing

8. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies.

9. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: [email protected]